Shipping policy

Shipping Locations

Keylix currently ships products across India. At this time, we do not offer international shipping.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation or order placement.
Orders placed on Sundays or public holidays will be processed on the next business day.

Estimated Delivery Time

Estimated delivery times are:

Metro cities: 3–7 business days
Other cities and towns: 5–10 business days
Remote locations: 7–12 business days.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Delivery timelines are estimates only and may vary depending on product availability, courier service, and delivery location.

Shipping Charges

Free Shipping is available on eligible products unless otherwise mentioned.
Any applicable shipping charges will be displayed during checkout before payment.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible PIN codes across India.

Additional verification may be required for certain COD orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor your shipment's progress.

Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery time, please contact us at:

Email: keylixin11@gmail.com

Incorrect Shipping Address

Please ensure your shipping address and contact information are accurate before placing an order.

Keylix is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photographs of the package and product. We will review the issue and assist you with an appropriate resolution.